How to get my Download?
Q: How do I get my Download?
A: We don’t send the purchased Manual/s to you, because our system is fully automated. This means, that you can download your Manual directly after payment has been completed. Your Download link/s can be found in our email to you after purchase. Please also check in your Spam folder, because sometimes firewalls put them there. If you don’t get this email within maximum 5 minutes, please contact as directly at firstname.lastname@example.org, and we are happy to send it again.
Q: Is there any limitations on a Download?
A: The normal time frame to make your download is 14 days. However, if you create an Account in our new store, you can download your manual/s again in the future in case you lost it or your computer crashed. This is only possible for any new purchases on or after 08 May 2019, and we are the only manual shop who offer this service.
Q: In what format is my Manual coming?
A: All Manuals are PDF files, but some are compressed in so called ZIP files. Simply de-compress (unzip) the file and you are ready to go.
Q: The downloaded ZIP file says it is corrupted…!
A: This means that the download has not been completed at 100%, and as such can’t be de-compressed successfully. Simply download the file again.
Q: iPad or other Tablet PC related download issues!
A: Some of these devices can cause errors, for different reasons, while most don’t. If this is the case, simply download to any normal PC, Laptop or Mac, and transfer the de-compressed file to the Tablet afterwards.
The Manual does not work!
Q: My Manual does not work, what I can do?
A: You do need the latest Adobe Reader installed in order to view and work with the Manual correctly. You can download this program FREE at the Adobe website. Please also make sure that Adobe Reader is set as the “Default” program to open PDF files.
Q: Can I use any other Program or Application?
A: Some yes, some no. We can only guaranty the Manual to work with Adobe Reader. It is the best and also FREE Program there is.
Q: My downloaded Manual contains many files, what to do?
A: This is how most OEM Factory Service Manuals and Electrical Diagnostics Manuals between 2001-2007 were designed. We changed this already in most of the manuals, but this is very time consuming. However, we will update also the remaining manuals in the coming months. For the ones who are not converted yet, simply open the file called MAINTOC.pdf (which is the Table of Content), and from there you can navigate forwards and backwards to any part of the Manual. All files need to remain within the same folder, exactly as it was unzipped. These Manuals are completely linked, and allow you to jump from where you are to any related section, you might need. The links are usually displayed in blue color. In order to make this work, the Manuals had to be designed that way.
Q: Do you offer a Refund?
A: Unfortunately we can’t offer Refunds. We know our Manuals work 100%, and as soon as you downloaded the file, we see our little business as finalized. Our Store software indicates exactly if and how many times you did download the purchased Manual. Also your IP address is recorded, to avoid fraudulent purchases using PayPal’s system. These is done solely to protect and warrant a save online experience. However, we will always work with you, if you should face any difficulties in handling the Manual. Please allow 24 hours due to the many different locations and the time difference, which might be between us.
Q: Do I really need to give you all my personal Data?
A: Actually not if you don’t want to, you can simply checkout as a guest. However, your email address MUST be correct. This is important in case you need our Support. If your email address is fictive or mistyped we can’t contact you in any way. We are clearly NOT selling our clients data, nor do we share them in any way.
Q: Do you accept Credit Cards?
A: YES, we accept credit cards via Stripe Checkout.
Q: Do you accept other forms of Payment?
A: We do accept PayPal, Stripe and via Stripe you can use Google Pay, Apple Pay, all major Credit Cards, Bancontact, EPS, Giropay, and IDEAL at the moment. Stripe is by far the safest and best online payment system there is right now.
Q: Is the Motorcycle Manual Download Store available 24/7?
A: Our Store is open 24/7 but because we are still humans, we have a normal working schedule, and also some off time during weekends. On top of that we are going to some Bike Events and are riding our Harleys. Usually an iPad is with us on the road, and we will try to get back to you as soon as possible. Please understand that there can be a bigger time difference between your location and ours, and we need to rest as well as you do.
Q: Can I get a discount?
A: We believe that our Manuals are well priced anyway. However, if you plan to purchase a bigger amount we can always chat about a small refund. Please understand that a minimum of US$ 500 needs to be purchased before we can do that. If your first order exceeds US$ 500 we are happy to refund 10% to you.
NOTE: All of our Manuals have been tested, and do work 100%. If there is any other issue not covered by this little guide, please don’t hesitate to contact us, and within 24 hours we will get back to you, and work out any possible issue you might face. Please always let us know what system you are using, and also check your firewall or antivirus settings, which might cause the error.